Support coordinators work with NDIS participants to determine how they best handle their support budgets to achieve their goals.

Support Coordination is NDIS funded support that was created to support participants in making the most of their NDIS funds. Once approved, participants work with Support Coordinators to determine how their funds will be spent and to connect with appropriate providers. Support Coordination is meant to:

  • Determine about what is possible with a client’s NDIS funds
  • Build the capacity to exercise choice and control
  • Support participants to navigate the NDIS marketplace and find providers that are the best option for them to succeed

 

Support coordinators are expected to:

 

  • contact the participant as soon as possible after the handover 
  • understand the role of the mainstream service system
  • understand the NDIS legislation and rules 
  • understand the NDIS Price Guide and flexibility within budgets
  • be registered providers
  • manage any perceived or real conflict of interest in accordance with the NDIA’s Terms of Business
  • provide the NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency

Support coordination enables participants to:

 

  • maximise the value for money they receive from their supports
  • genuinely exercise their choice and control
  • implement their plan
  • have increased capacity to manage/direct their own supports
  • have greater opportunities to explore and connect with community and alternative support options
  • better coordinate multiple supports and services
  • have the capacity of their informal support network strengthened
  • be better able to use the NDIS Participant Portal myplace

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